Disconnect or return to warehouse

This action allows you to request a disconnection of services. In the event that you are disconnecting an asset while it is still covered under a contract date, Cimpl will indicate this status in a message displayed in a red font at the bottom of the form. This message is information only and you are not blocked from submitting your disconnection request.

Caution: Once a service ID is disconnected, it can NO LONGER be modified in Cimpl. Disconnect is a final action and cannot be undone. If changes need to be made to the inventory file, then these need to completed and saved BEFORE the service ID is disconnected.

Disconnect a service or asset:

  1. Click Actions beside the item you wish to disconnect.
  2. Select Disconnect/Return to Warehouse.
  3. Read the instructions on the screen,
  4. Click Continue. An identification page opens with your identifying information and the service to be disconnected.
  5. Click Next to proceed.

  6. Beside each asset, select Return to Warehouse.

  7. If you select Keep for Personal Use:
    • Your service is removed and deleted from the inventory.
    • This is shown in the Devices and Accessories to Be Kept subsection when confirming the request.
    • Once this option has been selected, you do not have to enter any comments or Return to instructions.
  8. If you select Return Service to Warehouse: 

    1. Select a Condition.

      Note: If you would like to configure which Conditions are available for selection, contact cimpl-support@uplandsoftware.com.

    2. Select a warehouse from Return To.

    3. Enter any Comments.

      Note: If you have multiple items to be returned for the same reason or to the same warehouse (e.g., the principal asset along with all its accessories), click on the Make the Same Selection for All Choices box for the condition and warehouse columns.

  9. Click Next.
  10. Enter a Due Date.
  11. Enter any Special Instructions.
  12. Click Next. The Confirm and Submit page opens.

  13. Review all the information regarding your request.

    Note: If you want to change any of the details of your requests, click on the pencil icon to be taken back to earlier steps.

  14. Select the Acknowledgment statement.
  15. Click Submit Request.
  16. Click Close to exit.

Select an approver:

Your build of Cimpl may be configured to allow you to select an approver or multiple approvers for self-service actions.

  1. Click on + Approver. A list of users who can serve as approval authorities opens.
  2. Click on the name of the person who you want to select as an approver. Your selection appears in the self-service form.
  3. Repeat the approver selection step for as many approvers as is required.
  4. Once you have selected all the approvers needed, click Confirm. A summary page for the request opens.